Last updated September 18, 2026.
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Unopened items
You can return unopened, unused items in their original sealed packaging within 30 days of delivery for a refund of the item price. Return shipping is paid by you, and the original shipping cost is not refunded.
Opened items
For hygiene and safety, we cannot accept returns of opened or used skincare unless it arrived damaged or defective, or is not what you ordered.
Damaged, defective or wrong items
Tell us within 7 days of delivery, with your order number and photos of the item and packaging. We will send a replacement or a full refund, including shipping, and you will not need to return the item unless we ask.
How to return an item
Contact us with your order number before sending anything back, and we will reply with instructions. Items sent without contacting us first may not be accepted.
Refunds
We refund to your original payment method within 5 business days of receiving and checking your return. Your bank may take several more days to show the credit.
Items that cannot be returned
Items marked final sale and free gifts cannot be returned. If you return an order that included a free gift, please include the gift.
Reactions to a product
If a product causes a reaction, stop using it and contact us. Opened products cannot be returned for hygiene reasons, but we review every report individually and share it with the brand or its US distributor.
Subscriptions
You can cancel a subscription at any time before its next renewal. Renewal orders follow this policy.
Your rights
This policy does not limit any rights you have under the law.
Questions
Use our contact form.